Frequently Asked Questions (FAQ)
About Plot Twist Talk Therapy
What is Plot Twist Talk Therapy?
Plot Twist Talk Therapy is a counselling and wellbeing practice based in the Central North Island, offering support for adults, youth, couples, and whānau. We provide in‑person sessions in Palmerston North, Hastings, Dannevirke, Wanganui, and Taupō, as well as online sessions throughout Aotearoa.
What does “Plot Twist” mean?
Life doesn’t always follow the script we expect. Our name reflects the unexpected turns people face — and our commitment to supporting you through those moments with steadiness, compassion, and clarity.
Do you offer online counselling?
Yes. We support clients across Aotearoa via secure online sessions, making counselling accessible no matter where you live.
Is Plot Twist Talk Therapy a large organisation?
No — we’re a small practice making a mighty impact. Our size allows us to stay relational, responsive, and connected to the people we support.
About our team
Who will I be working with?
You may work with Neil Westwood, our Principal Counsellor and Registered Social Worker, or Melanie Young, our Co‑Founder and Health Coach in training (coming soon). Each brings extensive experience in community health, wellbeing, and whānau‑centred support.
What qualifications do your counsellors have?
Neil is a Registered Social Worker, qualified Whānau Ora navigator, and experienced counsellor with years of practice across community and health settings. Melanie brings a background in health leadership, community health co‑design, and is currently completing her health coaching training.
Do you work with children and youth?
Yes. Neil provides counselling for youth and teens, offering a safe, grounded space to explore emotions, identity, relationships, and life challenges.
Do you offer couples counselling?
Yes. We support couples with communication, connection, conflict, and navigating life transitions together.
Bookings and Appointments
How do I book a session?
You can book by phone, email, or through our website’s contact form. We’ll get back to you promptly to confirm a time.
How long are sessions?
Most sessions are 50 minutes. Longer sessions can be arranged if needed.
How many sessions will I need?
This varies for each person. Some people come for a few sessions, while others prefer longer‑term support. We’ll discuss what feels right for you.
Do you offer after‑hours or weekend appointments?
Availability varies. If you need a specific time, let us know and we’ll do our best to accommodate you.
Do you offer in‑person and online options?
Yes — you can choose the format that works best for you.
Fees, Payments, and Cancellations
How much do sessions cost?
Fees vary depending on the type of session (individual, couples, youth). We’ll provide clear pricing when you enquire or book.
Do you offer funded sessions?
Yes — Neil is available through selected EAP providers. If you’re unsure whether you’re eligible, we can help you check.
How do I pay?
Payment can be made by online via Xero, bank transfer or as arranged at the time of booking.
What is your cancellation policy?
We require 24 hours’ notice for cancellations or rescheduling. This allows us to offer the appointment to someone else who may be waiting.
What happens if I cancel late or don’t attend?
Late cancellations or missed appointments incur a full session fee., invoiced and payable within 7 days.
What if I’m sick?
If you’re unwell, you’re welcome to switch to an online session. If you need to cancel, please let us know as soon as possible.